Man With A Van Maidahill Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Maidahill provides domestic and commercial removal, delivery, transport, and related van services throughout the UK. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to be bound by these terms. For the purposes of this document, references to “we,” “us,” and “our” mean the service provider operating under the trading style Man With A Van Maidahill, and references to “you” or “the customer” mean the person or business requesting the service.
Booking process. A booking is usually requested by phone, email, online form, or written message, although we may accept bookings by other agreed means. When you request a service, you must provide accurate details, including the collection and delivery addresses, access conditions, the type and quantity of items, preferred dates and times, parking or loading restrictions, and any special handling requirements. Any quotation provided is based on the information supplied at the time and may be revised if the scope of work changes. A booking is only confirmed once we have accepted the job and, where applicable, received any required deposit or written confirmation.
It is your responsibility to ensure that all information supplied during the booking process is complete and correct. If the job involves large items, fragile goods, stairs, limited access, dismantling, assembly, long carries, or waiting time, these must be disclosed before the service begins. We may refuse or alter a booking if the conditions differ materially from those described. Man With A Van Maidahill reserves the right to decline any job that is unsafe, unlawful, or impractical to complete within the agreed parameters.
Payments and charges. Unless agreed otherwise in writing, payment is due on completion of the service on the same day. We may request part payment in advance, particularly for larger jobs, long-distance transport, repeated work, waiting time, or waste removal. Accepted payment methods may include bank transfer, card payment, or cash, subject to prior agreement. All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotes are normally based on the time, labour, vehicle size, mileage, access conditions, and any additional services requested.
Any extra work requested on the day may incur additional charges. This includes, without limitation, extra lifting labour, multiple journeys, extended waiting, congestion, parking costs, tolls, ferry charges, materials, or disposal fees. Where the actual service differs from the original quotation, we may amend the price fairly to reflect the revised scope. If payment is not made when due, we reserve the right to suspend further work, retain goods where lawful until settlement, or recover reasonable costs associated with late payment in accordance with applicable law.
Deposits and estimates. Where a deposit is required, it secures the booking date and time and may be non-refundable in accordance with the cancellation terms below. Any estimate is given in good faith but is not a fixed price unless expressly stated as such. An estimate may change if circumstances outside our control affect the job, including access issues, incorrect item descriptions, delays caused by the customer, or changes in the quantity or nature of the items to be moved. We always aim to communicate any material change before continuing with the work.
Cancellations and amendments. You may cancel or amend a booking, but the amount payable will depend on the notice given and any costs already incurred. If you cancel with reasonable notice before the scheduled arrival time, no further charge may apply unless we have already incurred expenses such as vehicle allocation, labour, or materials. If you cancel at short notice or fail to provide access when we arrive, we may charge a cancellation fee to cover lost time and costs. Where a deposit has been paid, it may be retained in part or in full to the extent reasonably necessary to cover those losses.
If you need to change the date, time, address, or scope of the work, we will try to accommodate the request, but any change is subject to availability and may alter the price. We are not responsible for delays or non-performance caused by events beyond our reasonable control, including severe weather, traffic disruption, road closures, vehicle breakdown, accident, public emergencies, or supplier failure. In such cases, we will make reasonable efforts to complete the service at a later time or on an alternative date agreed with you.
Customer obligations. You must ensure that the premises are accessible, safe, and ready for loading or unloading at the agreed time. Items should be properly packed, secured, and labelled where appropriate. You are responsible for disconnecting appliances, removing contents from cupboards if required, and ensuring that items prohibited by law are not included in the load. If you ask us to move items that are not adequately packed, we may refuse to transport them or do so only at your risk, provided this is lawful and reasonable in the circumstances.
Liability and insurance. We will take reasonable care when handling your items, but our liability is limited as set out in these terms. We are not liable for losses caused by inaccurate information, unsuitable packing, hidden defects, or items that are inherently fragile, perishable, or defective. Unless required by law, we do not accept responsibility for indirect or consequential losses such as loss of profit, loss of business, or missed deadlines. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Where damage is alleged, you must notify us as soon as reasonably possible and in any event before the service is fully completed where the damage is apparent, or within a reasonable time after discovery if it is hidden. To assess any claim, we may request photographs, proof of ownership, receipts, or other evidence. Our liability, if established, will generally be limited to the reasonable repair cost, replacement value, or the amount permitted by our insurance cover, whichever is lower and applicable. This section applies whether the claim arises in contract, tort, negligence, or otherwise.
Man With A Van Maidahill is not responsible for damage to items that are already broken, poorly packed, overfilled, improperly assembled, or unsuitable for transport. We do not accept liability for minor cosmetic marks, pre-existing wear and tear, or damage caused by unavoidable movement during normal transport where items are not specially protected or declared fragile. If you require additional protection, you should inform us before the booking so that suitable arrangements can be considered and any additional charges agreed in advance.
Waste regulations and removals. Where the service includes waste removal, clearance, or disposal, both parties must comply with applicable UK waste legislation, including duty of care obligations. We will only transport, handle, or dispose of waste that we are permitted and equipped to manage. You must accurately describe the waste type in advance, including whether it contains general household waste, bulky items, electrical equipment, metals, wood, green waste, or any materials that may require specialist handling. We may refuse any waste that is hazardous, contaminated, unlawful, or incorrectly described.
Unless agreed otherwise, you remain responsible for declaring the contents of the waste and for ensuring that no prohibited items are included. This includes chemicals, asbestos, pressurised containers, clinical waste, gas cylinders, batteries, oils, paints, solvents, and other regulated substances unless we have expressly agreed and are legally permitted to handle them. Any costs relating to licensed disposal, recycling centre charges, transfer station fees, or documentation requirements may be added to the quoted price. You agree to cooperate with any lawful request for information needed to comply with waste transfer rules.
Prohibited and restricted items. We may refuse to carry goods or waste that are illegal, dangerous, unsafe, or likely to cause contamination, damage, or breach of law. This includes stolen property, counterfeit items, firearms, explosives, highly flammable materials, and items prohibited by transport or waste regulations. If such items are discovered after loading has begun, we may stop the job immediately and charge for time and costs already incurred. You are solely responsible for the legality of items handed to us for transport or disposal.
Ownership, authority, and access. By instructing us to collect, move, or dispose of goods, you confirm that you are the owner of the items or have full authority from the owner to do so. We are entitled to rely on your instructions and are not required to verify ownership unless circumstances reasonably require it. If a third party claims an item after collection, you agree to indemnify us against resulting losses, provided we acted in good faith and in accordance with your instructions.
If parking permits, site access rules, building restrictions, lift reservations, or security procedures are required, you must arrange them in advance unless we have expressly agreed to do so. Failure to arrange access may delay the job and create additional charges. Where access is not available, we may have to wait, reschedule, or cancel the service. Any parking fines, clamp-release costs, penalties, or similar charges caused by incorrect information or failure to arrange proper access may be passed on to you where lawful.
Complaints, data, and governing law. If you are dissatisfied with any aspect of the service, you should notify us promptly with the relevant details so that we can review the matter fairly. We may ask for supporting information to help investigate and resolve any issue. Personal data supplied in connection with a booking will be processed only for legitimate business purposes such as quotations, scheduling, invoicing, service records, compliance, and dispute handling, in accordance with applicable data protection law. We will not use your information for unrelated purposes without a lawful basis.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right shall operate as a waiver of that right.
We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of your booking will normally apply to that booking unless a change is required by law. By continuing to use Man With A Van Maidahill, you acknowledge that you have read, understood, and agreed to these terms and conditions, which are intended to create a fair and transparent framework for the provision of our moving, transport, and disposal services.