Terms and Conditions

Man With a Van Maida Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Maida Hill provides removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person or business making the booking and responsible for payment of the services.

We, us, our means Man With a Van Maida Hill as the provider of removal and related services.

Services means any transport, loading, unloading, packing, removal, delivery, or related services we agree to provide.

Goods means the items, belongings, furniture, boxes or materials that are to be moved, transported or otherwise handled by us.

Premises means the property or location from which the Goods are collected, and any property or location to which the Goods are delivered.

2. Scope of Services

We provide man and van, small removal, and related transport services primarily within our service area. Our services may include loading and unloading, internal moves between rooms or floors, transport between addresses, and limited packing assistance where agreed in advance.

Any additional services, such as dismantling or reassembly of furniture, packing, storage handling, or special item handling, must be expressly agreed at the time of booking or confirmed in writing prior to the move. We reserve the right to refuse any service not agreed in advance or which we consider unsafe, illegal, or outside our usual scope of operations.

3. Booking Process

All bookings are subject to availability and acceptance by us. A booking will only be confirmed once we have provided you with a written or verbal confirmation of the date, time, service description, and estimated or fixed price.

When making a booking, you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses.

Details of parking availability and any local restrictions.

Property access details, such as floor level, lifts, stairs, or narrow access.

An accurate description and approximate quantity of Goods to be moved.

Details of any particularly heavy, fragile, or unusual items.

Any time restrictions or building access limitations.

We rely on the information you provide to estimate the time required, the number of staff, and vehicle size. If the information provided is inaccurate or incomplete, we may amend the quoted price, require additional charges on the day, or, in serious cases, decline to complete the work.

4. Estimates and Quotes

We may provide either a fixed price quotation or an estimate based on hourly rates. The type of pricing will be confirmed with you at the time of booking.

Fixed price quotations are based on the services and circumstances described by you. They may be revised if:

You change the date, time, or nature of the Services.

Additional Goods are added or the move is significantly larger than described.

Access to the Premises changes or was not correctly described.

There are delays beyond our control, such as waiting for keys or access.

Hourly rate bookings are charged from the agreed start time or arrival window, whichever is earlier, until completion of unloading or the agreed end point of the service. Waiting time, delays, and any diversions may be charged at the agreed hourly rate.

5. Payments and Charges

Unless otherwise agreed, payment is due on completion of the job on the same day the Services are provided. We may at our discretion require a deposit or full prepayment at the time of booking, particularly for larger moves or at peak times.

Accepted methods of payment will be communicated during the booking process. All prices are stated in pounds sterling. If any taxes or charges are applicable by law, they will be added to the total amount payable.

If payment is not made when due, we reserve the right to:

Charge interest on overdue sums at the statutory rate applicable under UK law.

Withhold delivery of Goods until payment is received in full.

Retain a lien over the Goods until all outstanding amounts are paid.

Recover from you all reasonable costs and expenses incurred in recovering late payments.

6. Cancellations and Amendments

You may cancel or amend a booking by contacting us as soon as possible. The following cancellation terms apply unless otherwise agreed in writing.

If you cancel more than 48 hours before the agreed start time, no cancellation fee may be charged, or a nominal administrative fee may apply, as notified at the time of booking.

If you cancel within 48 hours but more than 24 hours before the agreed start time, we may charge up to 50 percent of the quoted price or retain your deposit if one was paid.

If you cancel within 24 hours of the agreed start time, or fail to be present or provide access when we arrive, we may charge up to 100 percent of the quoted price.

Any request to reschedule is subject to availability. Where possible, we will accommodate date or time changes, but if rescheduling is not possible, the above cancellation charges may apply.

We reserve the right to cancel or postpone the Services due to reasons beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or circumstances that make performance unsafe or illegal. In such cases, our liability will be limited to re-arranging the Service at a mutually convenient time or refunding any sums paid for Services not yet provided.

7. Client Responsibilities

You are responsible for:

Ensuring that you or an authorised representative is present at both collection and delivery locations to provide access, instructions, and sign relevant documents.

Arranging suitable parking and any required permits or permissions for our vehicle. Any parking charges, fines or penalties caused by inadequate arrangements or inaccurate information may be charged to you.

Packing your Goods properly and securely, unless we have expressly agreed to provide packing services. We are not responsible for damage caused by inadequate or improper packing carried out by you.

Disconnecting and preparing appliances, removing fixtures or fittings, and ensuring that all items to be moved are ready for transport.

Identifying any fragile, valuable, or delicate items that require extra care or special handling.

Complying with all relevant laws and regulations, including waste regulations as set out in these Terms.

8. Items We Do Not Carry

Unless we have expressly agreed in advance in writing, we do not carry:

Cash, jewellery, watches, or precious metals.

Important documents such as passports, certificates, or financial papers.

Perishable goods or items requiring temperature control.

Live plants or animals.

Hazardous materials, including explosives, flammable liquids, gases, chemicals, or toxic substances.

Illegal items, counterfeit goods, or substances prohibited under UK law.

If we discover that any prohibited or dangerous items are included in the Goods without our knowledge, we may refuse to transport them, dispose of them safely, or report the matter to the relevant authorities, and you will be responsible for any resulting costs, losses, or damages.

9. Liability and Limitations

We will exercise reasonable care and skill in carrying out the Services. Our liability for loss of or damage to Goods, or for delay, is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from faulty or inadequate packing carried out by you or a third party.

Damage to fragile or delicate items where they have not been properly protected, boxed, or identified to us in advance.

Loss or damage to Goods where the value of individual items has not been declared and agreed with us prior to the move.

Normal wear and tear, minor marks, or cosmetic damage that may reasonably occur during a removal process.

Loss or damage caused by inherent defects, latent faults, or natural deterioration of the Goods.

Any indirect or consequential loss, including loss of profits, income, or business opportunities.

Our total liability for loss of or damage to Goods arising from our negligence will, unless otherwise agreed in writing, be limited to a reasonable amount proportionate to the value of the affected items, subject to any applicable insurance cover and the constraints of UK law.

You must notify us in writing of any apparent loss or damage as soon as reasonably practicable and in any event within seven days of completion of the Services. We may request evidence, photographs, or inspection of the Goods before considering any claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

10. Insurance

We take reasonable care when handling and transporting your Goods. You are strongly advised to ensure that you have adequate insurance cover in place for your belongings during the move. Where applicable, we may have our own public liability or goods in transit insurance cover, details of which can be provided upon request.

Any insurance provided by us will be subject to separate policy terms, conditions, exclusions, and limits. These Terms and Conditions do not modify or extend any insurance policy terms. In the event of a claim, the insurer may require detailed information and evidence, and compliance with any applicable claims procedure will be necessary.

11. Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal company and will not remove household rubbish, construction waste, or hazardous materials unless specifically agreed and legally compliant.

Where we agree to remove unwanted items or waste-like materials, such items must be disclosed and described at the time of booking. All such removals will be carried out only in compliance with relevant waste laws and duty of care obligations.

We will not transport or dispose of hazardous waste, including chemicals, paint, asbestos, medical waste, or any materials classified as hazardous under UK regulations. You are responsible for arranging proper disposal of such materials through authorised channels.

If any goods are presented or discovered that require special handling under waste regulations, we may refuse to carry them or may charge additional fees for safe handling and disposal, where lawful and agreed. You will be liable for any costs, fines, or legal consequences arising from your failure to comply with waste regulations or for misrepresenting the nature of items to be transported or disposed of.

12. Access, Property and Parking

You must ensure that there is suitable and safe access to the Premises for our staff, vehicle, and equipment. This includes clear pathways, safe staircases, adequate lighting, and removal of any obstacles that may present a risk.

Where our vehicle or staff are required to cross pavements, communal areas, or shared spaces, you are responsible for obtaining any necessary permissions, and for ensuring that our activities do not breach building rules or local regulations.

We are not responsible for damage to driveways, paths, or underground services where you have requested that our vehicle be driven onto or parked on such areas and where such areas may not be designed for the weight or dimensions of our vehicle.

Any parking fines or enforcement charges arising from incorrect information provided by you, or your failure to arrange necessary permits, may be charged back to you.

13. Delays and Waiting Time

We will make reasonable efforts to arrive at the agreed time. However, arrival times are estimates and may be affected by traffic, roadworks, accidents, weather, or other circumstances beyond our control.

If we are delayed, we will endeavour to inform you when reasonably possible. We are not liable for any losses arising from such delays, provided we act with reasonable care and without negligence.

If we encounter delays caused by you or your agents, including but not limited to waiting for keys, access, instructions, packing, or paperwork, we may charge for waiting time at the agreed hourly rate or a reasonable additional fee.

14. Data Protection and Privacy

We will collect and process personal information such as your name, address, and contact details for the purposes of managing your booking, providing the Services, and handling payments and communications.

We will handle your personal data in accordance with applicable UK data protection laws and will not sell or share your details with third parties other than where necessary to provide the Services, comply with legal obligations, or enforce our rights.

15. Complaints

If you are dissatisfied with any aspect of our Services, you should raise the issue with us as soon as possible, preferably on the day of the move, so that we can seek to resolve it promptly. If the matter is not resolved on the day, you may submit a written complaint describing the issue in detail.

We will review your complaint, request any additional information if needed, and respond within a reasonable time frame. Our aim is to resolve complaints fairly and in line with these Terms and applicable law.

16. Changes to These Terms

We may amend these Terms and Conditions from time to time. Any changes will not affect bookings that have already been accepted, except where such changes are required by law or regulation. The version of the Terms in force at the time of your booking will apply to that booking.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

18. Severability

If any provision or part-provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions together with any written quotation or confirmation of booking constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.

No variation of these Terms shall be effective unless agreed in writing by us. Your statutory rights as a consumer, where applicable, are not affected.